Ordering and Shipping Information

Note: Many of our products are available ONLY via a PDF download after you checkout. You will receive an email with a link to download your purchase. Monographs, booklets, and DVDs are available in hard copy.

A receipt will be sent to your email address.

Obtaining Hard Copies of Our Publications
If you need hard copies of products that are only available for download on our website, please phone us at 1-800-824-1182, or email info@wbpress.com

Purchasing Sets of 25
When you purchase sets you are purchasing the license to print and use the publication 25 times. To avoid copyright violation, please purchase the correct number you intend to use.

Order by Phone
Toll-Free U.S./Canada Inquiries: 1-800-824-1182
Local/Overseas Inquiries: 828-432-0065

Order by FAX or US Mail
To fax or mail your order, download and print the order form and send it to us.
Fax orders to:828-432-0068
Mail orders to: Winterberry Press, 128 S. Sterling Street, Morganton, NC 28655

International Orders MUST be made in US Dollars using either a Credit Card or an International Money Order which must clear before your order will be delivered. Orders from Canada being paid with a check must be in US Dollars.

To download our printable order form go here: Download Order Form.
You may print and mail or FAX this form. DO NOT email it with any Credit Card information

Payment Options
Credit card orders via PayPal
 will be processed and shipped when your transaction is approved. Your order will appear on your statement as charged by Winterberry Press/Puckett Institute. This is the only way to immediately access downloadable products. YOU DO NOT NEED TO HAVE A PAYPAL ACCOUNT IN ORDER TO CHECKOUT.

Orders to be paid by check will be shipped on receipt of payment unless accompanied by a purchase order from an existing Winterberry Press customer. New customers must prepay for the first order placed with Winterberry Press. International Orders MUST be paid in US Dollars and use either a Credit card or an International Money Order which must clear before your order will be delivered. Downloadable products are not available with this method.

To prepay using a Purchase Order Number you must create a new Winterberry Press account. We will process and ship such orders and enclose an invoice to be paid within 30 days. Please include the PO number in the comments box when you place your oder. New customers using a PO number must remit payment before products will be shipped.
Downloadable products are not available with this method.

Shipping
Orders will be shipped in a timely manner. Winterberry Press orders are shipped via USPS, and we strive to ship within three business days. Please call to arrange expedited shipping: 1-800-824-1182.

Orders exceeding $100 will be shipped via a trackable method. Additional shipping charges may apply.

Damaged materials and items shipped in error will be replaced by Winterberry Press at no additional charge.

Returns

Downloaded content is not eligible for return or refund except in cases of errors during transmission or other causes of download corruption.

Individual customers may request permission to return unwanted materials purchased from Winterberry Press within 30 days of the purchase date for a refund less a 10% restocking fee for the cost of materials only.

Vendors seeking to return bulk orders (10 copies or more) may request permission to return up to 25% of the original order quantity within 30 days of the purchase date.

All refunds are contingent on items being returned in resalable (mint) condition. Shipping charges will not be refunded, and the customer will be responsible for return shipping charges. If you would like to arrange a return of materials, please emailinfo@wbpress.com or call 1-800-824-1182.

Accessibility and Winterberry Press

We have made every effort to ensure that the Winterberry Press Web site is accessible to all users, including people with disabilities.  We have done our best to comply with the Section 508 Guidelines within the limitations of the shopping cart application used to create the online store.

Should you have any trouble using our online store we will be happy to assist you via phone or email.

If you have questions or comments concerning this accessibility statement or the Winterberry Press, please contact us.